Shipping & Returns

Please read the terms and conditions of our shipping policy carefully as they apply to the purchases you make.  All shipping terms and conditions in this policy are based on the shipping terms, costs, and regulations of the United States Postal Service.  If you have any questions, please contact us at:  info@localguyzhawaii.com.  Mahalo!

 

Domestic Shipping

Local Guyz Hawaii (LGH) ships to all 50 states. At this time, shipping and handling fees are included in our pricing for domestic orders.  Additional fees may apply for international shipping.

 

Shipping Time

Please allow up to five (5) working days for shipment after order is received. If item is not in stock or not the same color as specified, we will contact you to inform you of the available options.  See out of stock options below.

 

United States Postal Service (USPS)

The United States Postal Service (USPS) is our primary carrier.  Other carriers may be used as necessary and additional charges may apply.

 

USPS Shipping Class

Shipping class depends on the size and total weight of the shipment, which will affect the speed of shipment.  A tracking number is assigned to every shipment.

Where shipments qualify for First Class shipping, we will use First Class shipping.

Where the weight of the shipment exceeds First Class, USPS Priority Mail or USPS Flat Rate Priority Mail will be used.

In all cases, LGH will utilize most cost efficient shipping class appropriate to the shipment size and weight.

Express Mail is also available at additional charge.

 

Packaging

Appropriate packaging will be used to ensure the merchandise is reasonably protected from ordinary damage during shipping.

 

Shipping to Third Parties

Shipping to third parties is accepted.  Complete name and address must be provided in the “Ship To” address information during check out.  If requested, we can include a brief message.

 

Out of Stock

Our product and checkout pages should reasonably reflect our available inventory.   However, if the exact merchandise (e.g., color or size) is not available as indicated we will inform you of the shortage once we become aware of it.  You shall have the option of: A) a complete refund, B) changing your order to another item or color (payment adjustments may be necessary for any pricing differences), or C) holding your order until the requested product is replenished.  We will inform you on the estimated replenishment time so you can make a reasonable decision.

 

International Shipping

International orders may be accepted with the understanding that additional shipping and handling fees will most likely apply.  LGH will rely on USPS international shipping services for guidance. Most importantly, we cannot guarantee timely delivery of goods or even receipt of goods because every county has differing customs regulations and postal systems.

 

Sale and Clearance Items – All sales are final.

All sales for merchandise designated as sale,  clearance or special items are final and no refunds or exchanges will be given except for defects, damages and incorrect orders. Please see our return policy for further information regarding our error.  

 

RETURN POLICY

Your satisfaction is important to us. Every shipment is inspected for quality and accuracy before shipping. However, we acknowledge that errors may occur. If you have a problem with your order, please email us within ten (10) days of receipt of merchandise at: info@localguyzhawaii.com.  Refunds and exchanges are accepted up to twenty (20) days from date of shipping. Therefore your timely response is appreciated. Thank you for your understanding, and cooperation.  Please continue to read the details of our return policy.

 

Our Error

If you received damaged or defective merchandise or an incorrect order, we will cover the cost of USPS return shipping only and the cost of shipping the replacement merchandise.  First, within ten (10) days of receiving the problem merchandise, you need to inform us via email about the return along with the reason for return.  If the return is approved, we will calculate and inform you about the shipping cost via USPS with tracking confirmation.You will need to ship the product back at your out of pocket cost via USPS at the previously determined rate and class and do so within ten (10) business days. After we receive and inspect the merchandise, if the return is for an exchange, we will send you a reimbursement for your shipping costs (USPS costs only) when we send out the replacement merchandise.  If a refund is requested, we will issue you a full a refund to your account, not to exceed the original purchase price plus the cost of return shipping.  We will do so within three (3) business days. We apologize in advance for any inconvenience resulting from this procedure.

 

Not Our Error

Return for Credit, Refund or Exchange

For any other reason that is not our error, we will accept a return of merchandise only under the following conditions:

1) You must inform us via email about the return and the reasons for the return within twenty (20) days from our shipping date to you.

2) The merchandise must be in like-new, resalable conditionThis means it must not be soiled, stained, stretched, torn, carry any odors or damaged or altered in any way.

3) You must send the merchandise back at your cost using the USPS and do so within ten (10) days from the date of our approval to accept the return.

4)  Refunds or credits or exchanges will be processed only after we have received, inspected, and accepted the return merchandise.  Refunds or credits will be issued at the original purchase price less our initial shipping cost rounded upward to the nearest dollar. Exchanges will incur new shipping costs and any other costs that may be due to pricing differences between the return and replacement merchandise.  We will inform you of the costs and payment must be received before we ship.

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